Privacy Policy

1. Introduction

As Türkan Cave Hotel ("Hotel", "we", "our"), we attach great importance to the privacy of our guests, users who visit our website (turkancavehotel.com) and all parties who interact with us. This Privacy Policy explains, as the "Data Controller" in accordance with the Personal Data Protection Law No. 6698 (KVKK), which personal data we process for what purposes, with whom we share it, and what your rights are regarding your data.

2. Personal Data Collected

Our hotel may collect the following personal data within the scope of the services it provides:

Identity and Contact Information:

Name, surname, T.C. Identity Number, passport number (for foreign guests), date of birth, phone number, e-mail address, address information.

Reservation and Accommodation Information:

Check-in and check-out dates, room preferences, expenses made during accommodation, special requests (e.g., allergy information, room request), vehicle license plate information.

Financial Information:

Credit card information (processed only through secure payment gateways and encrypted), billing information.

Technical Data:

IP address used when visiting our website, browser type, operating system, site navigation data collected through cookies.

Marketing and Communication Data:

Communication consents you provide when subscribing to our newsletter or promotional announcements.

3. Method of Collection and Legal Basis of Personal Data

Your personal data is collected and processed by the methods specified below and based on the legal reasons specified in the KVKK:

Methods:

Through reservation forms on our website, phone calls, e-mail correspondence, registration forms filled out when entering our hotel, and cookies.

Legal Reasons:

• Establishment or performance of a contract: Taking your reservation, providing accommodation service and managing payments.
• Explicitly stipulated in laws: Fulfilling our legal obligations such as Tax Procedure Law, Identity Notification Law.
• Legitimate interest of the data controller: Improving our service quality, ensuring customer satisfaction and managing possible complaints.
• Explicit consent: Sending commercial electronic messages to inform you about discounts, campaigns and promotions.

4. Purposes of Use of Personal Data

Your collected personal data is used for the following purposes:

• Managing and approving your reservation requests.
• Providing and managing accommodation services.
• Performing billing and payment transactions.
• Fulfilling our legal obligations (e.g., identity notification to law enforcement).
• Responding to your requests and complaints, providing customer support.
• Improving our service quality and improving our website.
• Sending you special offers, promotions and marketing materials with your explicit consent.

5. Transfer of Personal Data

Your personal data may be shared with third parties within the framework of legal limits and only when necessary:

Authorized Public Institutions and Organizations:

In case of a legal obligation, with authorized authorities such as the General Directorate of Security, General Command of Gendarmerie.

Business Partners and Suppliers:

With banks and payment institutions we have agreements with for secure payment transactions.

Important Note: Your data is not sold or rented to third parties for marketing or commercial purposes without your explicit consent.

6. Data Security

We take all necessary technical and administrative measures to ensure the security of your personal data. Data communication on our website is protected with SSL (Secure Sockets Layer) certificate. Your payment information is processed through PCI-DSS compliant secure infrastructures.

7. Cookie Policy

Our website uses cookies to improve user experience and make the site more efficient. Cookies are small text files saved to your browser when you visit our website. You can manage cookie usage by changing your browser settings.

8. Your Rights as a Data Subject (KVKK Article 11)

In accordance with the KVKK, you have the following rights regarding your personal data:

• Learning whether your personal data is processed,
• Requesting information if it has been processed,
• Learning the purpose of processing and whether it is used appropriately,
• Knowing the third parties to whom the data is transferred domestically or abroad,
• Requesting correction if it is incomplete or incorrectly processed,
• Requesting deletion or destruction within the framework of the conditions stipulated in Article 7 of the KVKK,
• Requesting that third parties to whom the data is transferred be notified of the correction, deletion or destruction of your data,
• Objecting to a result that emerges against you by analyzing the processed data exclusively through automated systems,
• Requesting compensation for damages if you suffer damage due to illegal processing.

To exercise these rights, you can contact us in writing at [email protected] or at our postal address specified above.

9. Policy Changes

This Privacy Policy may be updated from time to time depending on legal regulations and our hotel policies. The current policy text comes into effect on the date it is published on our website.

Last Updated: 21.09.2025